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OUR COMMITMENT IN THE MARKETPLACE At Elfa we conduct business ethically and in compliance with the law. This is the right way to do business - it builds trust with our customers as well as with society and it ultimately leads to com- mercial success. Similarly, we strongly believe the best business relationships are founded on respect and mutual benefit. This is why, we continually strive to understand and anticipate the needs of our custom - ers, suppliers, partners and other stakeholders, why we conduct ourselves with integrity, and why we act responsibly and fairly. As Elfa employees, we are expected to do our best when it comes to delivering on quality, and on time. 10
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FAIR DEALING How the marketplace perceives us is determined by how we handle ourselves in our daily dealings with stakeholders. When we are straightforward, fair and behave in accor- dance with Elfa’s values, we become the company we want to be. We all must help to achieve this. Stakeholders include employees, customers, shareholders, external parties with whom we have contracts, and the communities in which we work. External parties include joint venture partners, subcontractors, suppliers, intermediaries, consultants and other parties with whom we have a contractual relationship to provide goods or services. For you this means nn You act with integrity and fairness in all your dealings with our stakeholders, who you always treat in a professional and respectful manner nn You ensure that the Supplier Code is part of our contractual agreements with external parties nn You work with external parties to ensure that they understand our ethical standards before entering any relationships with them nn You actively listen to our customers and make sure that you understand their needs and expectations PRODUCT COMPLIANCE Elfa products are designed, manufactured, marketed, and sold to comply with applicable legal requirements and our internal quality and safety standards. Compliance is essen- tial to build trust in our products leading to success for us and for our customers. For you this means nn Comply with all legal and regulatory requirements as well as internal stan- dards, including those related to emissions, safety, hazardous substances and noise nn If you design new products or change existing products, ensure they meet regulatory and legal standards at product introduction and for as long as required nn Do not tamper with tests or test results nn Don’t take shortcuts or make decisions that compromise product compli- ance – regardless of the likelihood of detection by authorities or manage- ment nn Present our products and services accurately. Ensure any statements are substantiated and don’t provide misleading information, including about safety or environmental attributes 11
