Accessibility for Ontarians with Disability Act ENG

Accessibility for Ontarians with Disability Act ENGAccessibility for Ontarians with Disabilities Act Customer Service Accessibility Policy Context / Introduction 1.1 Ariva is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. Objectives 2.1 The purpose of this policy is to establish how Ariva will provide access to goods or services to the public and other third parties that do business with Ariva with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity and that is in compliance with Ontario Regulation 429/07 (the “Customer Service Standard”) under the Accessibility for Ontarians with Disabilities Act (“AODA”). Scope 3.1 This policy is applicable specifically to all Ariva locations in Ontario which are governed by the AODA and the Regulation. The policy is intended to assist in meeting the accessibility needs of persons with disabilities. Policy 4.1 Ariva recognizes the importance of:  Providing access to goods and services for individuals with disabilities;  Openly communicating and responding to the needs of persons with disabilities in order to provide them with the same services, in the same place and in a similar way as other customers;  Complying with the mandatory Customer Service Standard addressed in the AODA. 4.2 Communication – We will communicate with persons with disabilities in a manner that takes into account their disabilities. We will consider how a person’s disability may affect the way in which he or she expresses, receives or processes communications and, where possible, ask the person how to best communicate with him or her. 4.3 Assistive Devices – We are committed to servicing persons with disabilities who use assistive devices to obtain or benefit from our goods and services. Assistive devices that may be used by individuals with disabilities will be welcome on our premises open to the public or other third parties. In the event where a person with disabilities is unable to access our building, due to structural limitations, we are committed to providing an alternative method of obtaining, using or benefiting from our goods and services. 4.4 Service Animals – Ariva welcomes guide dogs or other animals that serve people with disabilities in those areas of our premises that are open to persons with disabilities and will permit the person with disability to keep the service animal with him or her while on our premises. PAGE 1/3 ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT HUMAN RESOURCES Issued: February 2014 UpdatedPage 2