Accessibility for Ontarians with Disabilities Act 4.5 Support Persons – Ariva welcomes persons who support persons with disabilities to accompany them onto our premises open to the public or other third parties. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. 4.6 Temporary Unavailability of Access to Goods and Services – in the event that our facility or service is expected in advance to become temporarily unavailable we will provide advance notice of the disruption. If the disruption is unexpected, the notice will be provided as soon as the anticipated disruption becomes known. The notices will: Explain the reason for and anticipated length of the disruption; and Provide a description of and indicate the location of an alternative facility or service that is accessible to persons with disabilities, if available. This notice will be placed at all points of entry to our building and on our website. 4.7 Training – Ariva will provide training to all employees who interact with the public or other third parties on their behalf. The training will include the following: An overview of the AODA and the Customer Service Standard; How to interact, communicate and assist people with disabilities, and in particular, people with assistive devices or require the assistance of a service animal or support person; Ariva’s policies, practices and procedures relating to the Customer Service Standard; How to assist a person with a disability who is having difficulty accessing our facility, goods or services. Ariva will keep a log of all of the training provided documenting who was trained, on what and when. 4.8 Customer Access to this Policy – a notice advising customers how they can request a copy of this Policy and all related documents will be posted on Ariva’s website and at reception. We will strive to provide persons with disabilities who request a copy of this Policy with a format that takes into account their disability. 4.9 Feedback Process – Ariva invites feedback on the way that it provides goods or services people with disabilities. Those who wish to provide such feedback are encouraged to do so: In person; By telephone; In writing; By e-mail; Via website; Or otherwise. All feedback will be directed to Ariva Human Resources, 1330 Courtneypark Dr., Mississauga, ON, L5T 1K5. Customers can expect a response regarding their feedback within ten to fifteen business days. PAGE 2/3 ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT HUMAN RESOURCES Issued: February 2014 Updated
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