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CHATBOT & LIVE CHAT GUIDE Can I type my question in the Chatbot search box? Yes, just type your question in the Chatbot and we will provide suggestions via automated answers. Suggested Keywords • Keywords Chatbot is continuously learning to provide accurate responses with suggested keywords. As you type your questions, the Chatbot will make suggestions based on your keyword/s. When you select the question that matches your query, the answer will be displayed. If no suggested questions appear based on your keyword/s, go ahead and type your question into the message box. if you don't get the answer that you are seeking to your question, please be patient with us as we continue to educate our Chatbot. 1 Type in Keywords 2 Suggested Keywords 3 Suggested Questions 4 Answer by Questions Copyright 2021 Amway (B) Sdn. Bhd. and Amway (Malaysia) Sdn. Bhd. (22062-P) AJL93010. All rights reserved.
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CHATBOT & LIVE CHAT GUIDE Live Chat Connecting to a customer service representative using a chat service to answer all your enquiries while still being connected to the chatbot. How can I connect to a Live Agent in the Chatbot? Option 1 Option 2 Connect to Live Agent Select the Thumbs Down icon and click on “Connect Me to Live Agents” for assistance. If you don’t get the correct answer after 2 attempts, click on “Connect Me to Live Agents” for assistance. Chat Complete Back To Chatbot After your enquiry has been addressed, the Live Agent will leave the chat and the ABO/APC will be asked to rate their experience. ABO/APC can return to the main menu to continue experiencing other Chatbot features. Copyright 2021 Amway (B) Sdn. Bhd. and Amway (Malaysia) Sdn. Bhd. (22062-P) AJL93010. All rights reserved.
