DEIF A/S Return Material Work Flow This document contains an illustration of DEIF’s workflow regarding returned material (RMA). If our service team receives a package/product not including the RMA/SO number, which is related to an already filled out return material authorisation form (RMA) or service order (SO), the package will have low priority and be held in quarantine for up to 6 weeks and then returned to the sender if the required information has not been received or obtained by then. Customer Handling Step 1 Fill out RMA form on www.deif.com Step 2 ? Decide if to return product to DEIF Step 3 Label product with RMA/SO no. Step 4** Ship to closest DEIF service centre DEIF’s Warehouse Department Step 5 Step 6 Step 7 Step 8 Package received Review RMA form Mail to customer (package received) DEIF’s Service Repair Department Step 9 Step 10 Step 11* Step 12 Handover to Service Department Step 13 Product analysis Warranty assessment No warranty, what then? Repair work DEIF’s Service Repair Department Step 14 Step 15 Step 16 Product test Step 17** Repair report to customer Packing product & repair report ______________________________ * According to current repair price ** According to agreed Incoterms DEIF A/S • Frisenborgvej 33 • DK-7800 Skive Tel.: +45 9614 9614 • Fax: +45 9614 9615 info@deif.com • www.deif.com Case closed Return to customer
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