Cost savings of 17.5% in KMD Value-creating optimization of the facility management function By Partner Lisbeth Bau-Madsen lbaumadsen@basico.dk ”In 2012, KMD takes the first step towards a more professional facility management function. But, we quickly recognize that we still have processes that we can digitize and optimize. The way we work with our suppliers also needs a better structure to reduce complexity, and we have job functions where we want to create a more exciting and challenging job content for the remaining employees” . This is how Katrine Grathe, Senior Category Manager at KMD, describes the motivation for rethinking and developing their facility management (FM) function. The objective is also to realize the desired savings of 15%. ”When choosing an advisor, we have great focus on finding a partner who understands that it is the implementation that counts – they must do more than provide desk work. We are not interested in complicated solutions that we cannot implement ourselves and which will leave our organization in chaos with too few employees, and contracts, agreements, and processes that we cannot work with. Therefore, it is important to have an FM specialist such as Basico to work with, who has knowledge of the management and operational responsibility of a service organization, and who is able to prepare the relevant SLAs and KPIs on all the relevant services” , says Katrine. Read here, get an insight into how KMD reached its goals, and get inspiration to succeed with optimization initiatives in the facility management area which give money on the bottom line. Ambitious savings targets require the right team Katrine’s most important role as an internal project manager is to realize the desired savings of 15% as soon as possible. However, if all resources are tied up in operation, it may be difficult to find the necessary resources for development and optimization. A situation you might recognize? KMD therefore chooses to associate an advisor who can look at the situation anew. ! In a large organization where each department is measured on different results, it is crucial that FM, procurement and HR establish a close collaboration in order to optimize and devel- op the facility management function. Therefore, it may be an advantage if managers from all three staff functions are part of the steering committee. © BASICO / CONTENT CAN BE SHARED IF REFERENCED / PAGE 2
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