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ANNOUNCEMENT CHATBOT & LIVE CHAT GUIDE In order for us to continue providing you with a frictionless Amway experience, we have launched new Chatbot & Live Chat tools to support your enquiries. As such, we would like to provide a guide on the differences between the Chatbot vs Live Chat services for everyone to have a better understanding. Chatbot It is a menu based answering robot/bot with system integration. It provides automated answers to all your enquiries. However, Chatbot is still new and continues to learn how to answer all questions. Please be patient if you are not able to get the right answer to your enquiries. Where can I find or locate the Chatbot? Copyright 2021 Amway (B) Sdn. Bhd. and Amway (Malaysia) Sdn. Bhd. (22062-P) AJL93010. All rights reserved.
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CHATBOT & LIVE CHAT GUIDE What are the options available in Chatbot? Main Menu My Account My Order My Delivery Sign Up Product & Brand Promotions Others Sub Menu Account Status – Able to check PV/BV, Bonus level, Pin level & Membership expiry date Authorisation Form – to obtain Authorisation form on behalf for purchase, renewal and eCoupon Event & Training – latest training and Event updates Recent Orders – recent 3 orders ALP Orders – recent 3 ALP orders Repair Orders – recent 3 repair orders Delivery Tracking - Requiring Order & Delivery No Connect to Sign Up page based on country selected Featured Products by Brands > Product Description, Check Stock Availability Connect to Website Promotion Page Installation & Troubleshoot (Atmosphere MINI, Atmosphere SKY, eSpring) Warranty Check – check coreline durables product warranty Shop Finder – To locate shops near you Return Policy – Sharing our updated product return policy based on country Do I need to login to use the Chatbot features? You are required to login only for My Account and My Order tabs. ABOs / APCs (Login Option) • My Account • My Order Guest (Non-Login Option) • My Delivery (MY Only) • Product & Brand • Sign Up • Promotions • Others Require login for personalised information Copyright 2021 Amway (B) Sdn. Bhd. and Amway (Malaysia) Sdn. Bhd. (22062-P) AJL93010. All rights reserved.
