CHATBOT & LIVE CHAT GUIDE What are the options available in Chatbot? Main Menu My Account My Order My Delivery Sign Up Product & Brand Promotions Others Sub Menu Account Status – Able to check PV/BV, Bonus level, Pin level & Membership expiry date Authorisation Form – to obtain Authorisation form on behalf for purchase, renewal and eCoupon Event & Training – latest training and Event updates Recent Orders – recent 3 orders ALP Orders – recent 3 ALP orders Repair Orders – recent 3 repair orders Delivery Tracking - Requiring Order & Delivery No Connect to Sign Up page based on country selected Featured Products by Brands > Product Description, Check Stock Availability Connect to Website Promotion Page Installation & Troubleshoot (Atmosphere MINI, Atmosphere SKY, eSpring) Warranty Check – check coreline durables product warranty Shop Finder – To locate shops near you Return Policy – Sharing our updated product return policy based on country Do I need to login to use the Chatbot features? You are required to login only for My Account and My Order tabs. ABOs / APCs (Login Option) • My Account • My Order Guest (Non-Login Option) • My Delivery (MY Only) • Product & Brand • Sign Up • Promotions • Others Require login for personalised information Copyright 2021 Amway (B) Sdn. Bhd. and Amway (Malaysia) Sdn. Bhd. (22062-P) AJL93010. All rights reserved.
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USER GUIDE: Chatbot & Live Chat UPDATED JAN 2023
